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Our Promise

We believe all our customers and members should receive the best possible standards of customer care.

 

To ensure you receive the highest quality service we aim to:

 

  • Deal with your enquiries professionally, politely and accurately
  • Offer choices about how and when to contact us
  • Respond to e-mails within 7 working days
  • If we cannot answer your query ourselves we will try to put you in touch with someone who can

 

When you register with REPs or renew your registration, we will:

 

  • Inform you of any additional information or documentation needed
  • Complete the registration process within 28 days (given the correct documentation and payment is received)
  • Please note, for applications that need to be assessed by an independent panel (e.g. non-listed Yoga qualifications), this may take longer while we await decisions
  • Inform you of the reasons why your application is unsuccessful
  • We can offer advice and guidance on what you can do to become eligible for registration

 

When you make a complaint, we will:

 

  • Acknowledge receipt of your complaint within 7 working days
  • Investigate and inform you of progress within 28 days

 

If you feel that we have not met any of the above please visit our Complaints page.

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